Dr. Mary Ritz
Founder & President, Almenta International. Consultant, Facilitator, and Executive/Leadership Coach.
Professional Profile
- Founder & President, Almenta International
- Organizational Effectiveness Consultant
- Strategic Planning Facilitator
- Leadership Advisor & Executive Coach
- International Speaker, Facilitator & Trainer
- Author of Customer Centricity Strategy
- Creator of The Human Element™
Credentials
- PhD in Business (Customer Centricity)
- MBA in International Business
- Bachelor’s Degree in Marketing
- Maxwell Certified Trainer, Speaker, and Coach
Resources
A trusted advisor to organizations committed to becoming stronger.
Dr. Mary Ritz is the Founder and President of Almenta International and a trusted advisor to organizations committed to strengthening leadership, improving organizational effectiveness, and building customer-centered cultures that create sustainable growth.
With a PhD in Business specializing in Customer Centricity, an MBA in International Business, and a background in Marketing, Mary brings together strategic insight, organizational expertise, and practical implementation in every engagement.
For more than a decade, she has partnered with organizations across North America and Africa as a consultant, facilitator, executive coach, strategist, speaker, and leadership development expert. She is the author of Customer Centricity Strategy, host of the Customer Centricity Circle, and creator of The Human Element™.
Areas of Expertise
- Customer Centricity & Customer Experience
- Service Excellence
- Leadership Development
- Team Development
- Strategic Planning
- Organizational Effectiveness
- Executive & Leadership Coaching
- Organizational Culture
- Consulting & Facilitation
- Speaking Engagements
Why Clients Enjoy Working with Mary
Clients consistently describe Mary as a trusted advisor who combines strategic insight with a genuine commitment to people.
Strategic Impact
- Connects strategy with execution
- Simplifies complex organizational challenges
- Asks the questions others aren’t asking
- Facilitates meaningful and often difficult conversations with confidence and respect
- Builds trust and alignment across leadership teams
- Translates ideas into practical, actionable solutions
Personal Approach
- Warm, approachable, and easy to engage with
- Creates a safe environment where people feel heard, respected, and valued
- Listens deeply before offering solutions
- Meets people where they are while challenging them to grow
- Remains fully invested in each client’s long-term success
Credentials & Recognition
- PhD in Business (Customer Centricity)
- MBA in International Business
- Bachelor’s Degree in Marketing
- Maxwell Certified Trainer, Speaker, and Coach
Invite Dr. Mary to advise, facilitate, or speak.
From executive advisory and strategic planning facilitation to keynotes that challenge thinking, every engagement is designed to leave organizations stronger.