Ideas that strengthen organizations.
At Almenta International, we believe meaningful transformation begins with new ways of thinking. Our Insights bring together practical ideas, research, articles, and resources designed to help leaders strengthen organizations, develop people, create customer value, and prepare for the future.
Almenta’s insights explore how customer centricity, leadership, culture, strategy, people, and organizational systems work together to build stronger organizations.
Latest thinking from Dr. Mary Ritz and the Almenta network.
Customer CentricityLean Thinking: A Customer-Centric Strategy, Not Just an Operational Tool
July 14, 2026
Lean Thinking begins with customer value, turning operational improvement into a strategy for creating simpler, stronger customer experiences.
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Organizational EffectivenessCustomers Experience Your Organizational Effectiveness
June 3, 2026
Customers experience far more than your service interactions. They experience how effectively your leadership, strategy, people, systems, and operations work together.
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Customer CentricityAre We Unknowingly Organized Against the Very Customers Who Determine Our Future?
May 7, 2026
Internal systems, silos, policies, and priorities can quietly pull an organization away from the customers it intends to serve.
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Professional DevelopmentThe Almenta Summer Development Series
April 30, 2026
A limited-time virtual learning series created to strengthen leaders, teams, and customer-facing professionals in a time of constant change.
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Leadership & Team DevelopmentDeveloping Leadership Resilience in a Time Like This
April 3, 2026
Resilience is no longer just a personal strength. It is a leadership capability, a business necessity, and a critical driver of customer experience.
Read Insight →Six pillars of Almenta’s thinking.
Customer Centricity
Building customer-centered organizations that create lasting value for customers, employees, and stakeholders.
Customer Experience & Service Excellence
Designing exceptional customer experiences that improve loyalty, retention, and organizational performance.
Leadership & Team Development
Developing leaders, managers, teams, and employees through practical, people-centered learning.
Organizational Effectiveness
Aligning leadership, people, culture, strategy, systems, and processes to improve organizational performance.
Organizational Transformation
Helping organizations successfully navigate growth, change, innovation, and long-term transformation.
Strategic Planning & Strategy
Facilitating strategic planning and helping organizations translate strategy into execution.
Customer Centricity Strategy
The roadmap for exceptional service and unforgettable experiences, by Dr. Mary Ritz.
Explore the book →Customer Centricity Circle
A monthly virtual forum bringing together leaders, business owners, and professionals to explore emerging ideas, practical strategies, and real-world conversations around leadership, customer centricity, organizational effectiveness, and the future of work.
Join the Circle →Want ideas like these inside your organization?
From keynotes to consulting engagements, we bring practical thinking that leaders can immediately apply.